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Network Monitoring & Event Management Process & Tools Expert

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Posted By: MHR Consultants, Pune
Address:
Date Posted: 9th Mar 2010
Salary: NEGOTIABLE
Location: Hinjewadi (411001)
Reference Code:
Views Since Posting: 198
Full Description:

Responsible for ensuring service monitoring and the Event Management processes, procedures and work instructions are designed in alignment with ITIL and industry best practices. Document event management tool requirements and ensure tools are implemented according to the agreed process and requirement documentation.

Key assignments include:

• Baseline and become highly familiar with assigned regional computing environments and existing enabling technologies.

• Refine existing functional requirements for monitoring and event management tools and participate in the development of an integrated monitoring/event management tooling strategy and architecture.

• Work with client stakeholders to determine monitoring thresholds and targets in alignment with service level targets.

• Work with client stakeholders and tool experts to develop event filtering and correlation criteria and rules.

• Partner with Incident Management teams to design and implement integrations between Event Management and Incident Management processes and tools. Includes detailed rules and procedures for identifying and resolving monitoring-detected Incidents.

• Identify required relevant policies; work with project stakeholders to develop/document policies.

• Develop and document relevant procedures (process and tool operation).

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